Refund Policy

 

 

Return and Refund Policy

Returns

We will gladly refund the cost of any artwork purchased through this site, unused, undamaged and in the same condition that you received it, minus shipping costs, and within 15 days of purchase. We regret that we cannot offer refunds or exchanges after the initial 15 days.

Exact exchanges  (only on Photographic Prints) will be made on damaged artwork. Should artwork arrive damaged, you must keep all original packaging material for insurance purposes. Claims must be made within fourteen (14) days of receipt via email to pjkartworks@gmail.com

In addition to insuring your return, we strongly recommend that the order is sent with Delivery Confirmation. Should Peter Kaplan Photography not receive your return, we will not be able to issue a refund.

Refunds on returns will be issued on the price of the merchandise and any sales tax, if applicable. If the purchase is made in a currency other than US Dollar, a refund will be based on the daily rate of the date of purchase. Exchanges will be treated as a return and shipping will be charged to send any requested items.

Refunds and Sales Tax

Sales Tax    I only collect New York State sales tax for any purchases whose address is in New York State...

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment